Edge Realty
Last Updated: 15 June 2026
1. Introduction
Edge Realty (“we”, “us”, “our”) is committed to protecting your personal information and handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information used to verify your identity.
A current version of this Policy is always available on our website https://www.edgerealty.com.au/privacy-policy-disclaimer/.
We recognise the importance of protecting the privacy of information collected through our business and website, particularly information capable of identifying an individual. This Privacy Policy should be reviewed periodically to ensure you remain informed of any updates.
2. What Personal Information We Collect
We may collect the following personal information about you:
- Full name
- Date and place of birth
- Residential or business address
- Email address and phone number
- Government-issued identification details, such as driver licence, passport, Medicare card or other ID document numbers
- Biometric information, such as a facial image or short video used to verify your identity
- Information about the services we provide to you and any related transactions
- Employment application information
- Information submitted through enquiries, forms, correspondence or mailing list subscriptions
- Any other information you choose to provide to us
We only collect personal information that is reasonably necessary to carry out our business activities.
3. How We Collect Personal Information
We collect personal information in a variety of ways. For example, information is collected when you:
- Ask to be placed on one of our mailing lists
- Apply for a job with us
- Make an enquiry about our services
- Visit our website
- Become a client, customer, tenant, landlord, purchaser, vendor or debtor
- Complete forms on our website
- Contact us by phone, email, social media or in person
- Participate in identity verification processes
- Use our services
Most personal information is provided directly by you and for a specific purpose.
Personal information submitted through our website is collected only when knowingly and voluntarily provided by you.
4. Why We Collect Your Personal Information
We collect, use and disclose your personal information to:
- Verify your identity
- Provide and manage our services to you
- Communicate with you about your account and transactions with us
- Respond to enquiries and requests
- Meet our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing (AML/CTF) requirements
- Detect and prevent fraud, identity theft and unlawful activity
- Keep our systems secure
- Improve our services
- Conduct direct marketing where permitted by law
Personal information submitted through our website is generally used only for the purpose for which it was provided, unless otherwise disclosed at the time of collection, permitted by law or in accordance with this Privacy Policy.
Copies of correspondence submitted through our website may be retained for record-keeping, compliance, administrative and backup purposes.
5. Use of Information for a Secondary Purpose
We may use personal information for a secondary purpose where:
- You have consented;
- The secondary purpose is directly related to the primary purpose of collection and you would reasonably expect such use or disclosure;
- We are permitted or required by law to do so; or
- It is necessary to protect public safety or prevent unlawful activity.
6. Identity Verification and Government Data Matching (DVS)
To verify your identity, we may use electronic identity verification services, including the Australian Government’s Document Verification Service (DVS).
Where you have consented, your name, date of birth and identity document details will be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births, Deaths and Marriages, Medicare or other authorised record holders.
These authorities check whether the details you have provided match the records they hold.
We do not receive a copy of your government records. The authority returns a match result only, confirming whether your details match.
This process may be carried out through accredited identity verification providers, including APLYiD Pty Ltd (ABN 36 632 866 794) and its authorised sub-providers.
More information about the DVS is available at idmatch.gov.au.
7. Biometric Information
As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your identification document.
Biometric information may be used to:
- Confirm that you are a real person and physically present
- Match your image to the photograph on your identification document
- Reduce the risk of fraud and identity theft
Biometric information is treated as sensitive information under the Privacy Act. We only use it for identity verification and related compliance purposes, and only with your consent.
8. Consent to Collection and Identity Verification
By providing your personal information and completing the identity verification process, you consent to:
- The collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes
- The collection and use of biometric information, such as a facial image or video, for identity verification
- Your information being checked against records held by Commonwealth and State authorities through the DVS
- Your information being shared with our authorised identity verification providers, including APLYiD
Your consent is voluntary. You can withdraw your consent at any time by contacting us using the details in section 17.
If you do not consent, or do not provide the information we need, we may not be able to verify your identity electronically. In that case, we may need to verify your identity in another way, or we may not be able to provide our services to you.
9. Disclosure of Personal Information
We may disclose your personal information to:
- Identity verification providers, including APLYiD and its authorised sub-providers
- Commonwealth and State authorities and official record holders through the DVS
- Our employees and authorised representatives on a need-to-know basis
- Our professional advisers, such as lawyers, accountants and auditors
- Trusted technology and service providers that help us operate our business
- Regulators, law enforcement agencies or other third parties where required or authorised by law
We do not sell your personal information.
We may also use your email address or other contact details to communicate with you regarding our services, transactions, compliance requirements or information that may be relevant to your dealings with us.
10. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with the Australian Privacy Principles, including through contractual protections with our service providers.
11. Direct Marketing
From time to time, we may use your contact details to send you information about our services, properties, market updates or other information that we believe may be of interest to you.
You can opt out of marketing communications at any time by using the unsubscribe facility in our communications or by contacting us using the details in section 17.
12. Website Information and Cookies
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Website usage statistics
This information is generally used to improve website performance, functionality, security and user experience and does not ordinarily identify you personally.
13. Links to Other Websites
Our website may contain links to external websites operated by third parties.
These websites are not under our control and we are not responsible for their content, privacy practices or conduct.
Before providing personal information to any third-party website, we recommend reviewing that website’s privacy policy and terms of use.
14. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These steps include:
- Secure systems and networks
- Access controls
- Encryption in transit and at rest where appropriate
- Staff confidentiality obligations
- Secure storage and disposal procedures
While we take reasonable precautions, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from our systems.
Our employees, contractors and service providers who have access to personal information are required to maintain its confidentiality.
We retain personal information only for as long as we need it for the purposes set out in this Policy or as required by law. When we no longer need your information, we securely delete or de-identify it.
15. Access and Correction
You have the right to request access to the personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete or out of date. Where appropriate, you may request deletion of personal information.
We will respond to requests within a reasonable time and in accordance with applicable privacy laws.
16. Privacy Complaints
If you have a complaint about how we have handled your personal information, please contact us first using the details below.
We will acknowledge your complaint, investigate it and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
17. Contact Details
Edge Realty
Privacy Contact: Director
Email: clientcare@edgerealty.com.au
Phone: (08) 8281 1234
Address: 4/25 Wiltshire Street, Salisbury SA 5108
If you have any questions about this Policy or wish to exercise any of your privacy rights, please contact us using the details above.
18. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or regulatory obligations.
The latest version will always be available on our website. Where changes are significant, we will take reasonable steps to notify affected individuals.
Further Privacy Information
Further information about privacy rights and protections in Australia is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.